In the past decade, the way we experience healthcare has undergone a massive transformation. One of the most significant catalysts behind this shift is telehealth — a technology-driven model that connects patients and providers without the traditional limitations of geography and time.
Once considered an experimental supplement to in-person visits, telehealth has evolved into a core pillar of modern healthcare. Today, it enables consultations, diagnosis, treatment, and continuous monitoring — all from the comfort of one’s home.
This article explores how telehealth is revolutionizing care delivery, improving patient outcomes, reshaping hospital workflows, and creating new possibilities for healthcare systems worldwide.
What Is Telehealth?
Telehealth refers to the delivery of healthcare services and information through digital communication technologies — such as video calls, mobile apps, messaging, and remote monitoring devices.
Unlike traditional clinical visits, telehealth removes physical barriers by allowing patients to connect with doctors and specialists from anywhere.
It encompasses several categories:
- Telemedicine: Virtual consultations for diagnosis and treatment.
- Remote Patient Monitoring (RPM): Use of connected devices to track vitals and send health data to providers.
- Asynchronous communication: Patients or doctors share medical information (like lab results or images) for later review.
- Mobile Health (mHealth): Health apps for fitness, medication reminders, and chronic disease management.
- Tele-education: Online health training and awareness programs for patients and professionals.
In simple terms, telehealth merges medicine, communication, and technology to create an accessible, affordable, and efficient care ecosystem.
Why Telehealth Became So Important
The need for telehealth was always there — but its adoption skyrocketed due to several factors that came together at the perfect time.
1. The COVID-19 Catalyst
The COVID-19 pandemic forced both patients and providers to rethink how healthcare could continue amid lockdowns. Hospitals were overwhelmed, and routine visits became risky. Telehealth became the safest, most practical option for care continuity.
Within months, millions of people — even in rural areas — experienced their first online consultation. What began as a necessity soon became a new normal.
2. The Digital Revolution
The growth of high-speed internet, smartphones, wearable devices, and cloud computing made telehealth practical. Affordable smartphones and data plans in countries like India helped expand access even to remote populations.
3. Rising Healthcare Costs
Traditional healthcare systems are expensive and inefficient. Telehealth allows hospitals and clinics to reduce overhead costs while improving efficiency and scalability.
4. Demand for Convenience
Modern patients expect on-demand healthcare — much like ordering groceries or booking a cab. Telehealth meets this expectation by offering flexible scheduling, shorter waiting times, and zero travel.
5. Shortage of Healthcare Professionals
In many countries, especially developing ones, the ratio of doctors to patients is extremely low. Telehealth bridges this gap by connecting specialists from urban centers with patients in rural or remote locations.
6. Government and Policy Support
Many governments, including India’s, have rolled out national digital health missions and telemedicine guidelines to legitimize and encourage virtual care models.
The Core Components of Telehealth
Let’s explore the most common forms of telehealth in use today.
1. Virtual Consultations
Patients can schedule and attend appointments online through secure video platforms. Doctors can diagnose, prescribe, and follow up without physical visits.
This approach works well for:
- Routine checkups
- Skin conditions
- Mental health counseling
- Chronic disease follow-ups
- Nutrition or lifestyle consultations
It’s simple, effective, and dramatically improves accessibility.
2. Remote Patient Monitoring (RPM)
With wearable devices and smart home sensors, patients’ vitals like blood pressure, heart rate, oxygen levels, and glucose readings can be transmitted in real time to healthcare providers.
For example:
- A patient with diabetes can have continuous glucose monitoring from home.
- Cardiac patients can be alerted if irregular heart patterns are detected.
RPM not only enhances preventive care but also reduces hospital readmissions.
3. Store-and-Forward (Asynchronous Telehealth)
Doctors and patients don’t need to meet live. A patient uploads images, test reports, or questions; a specialist reviews and responds later.
This model is especially effective in dermatology, radiology, and pathology.
4. Mobile Health (mHealth) Apps
Mobile applications now play a crucial role in personal health management. They remind users to take medication, track fitness metrics, record symptoms, or connect to online doctors.
For instance, apps like Practo, Apollo 24|7, and Doctor Anywhere have made virtual consultations mainstream in India.
5. Telepsychiatry and Mental Health
Telehealth has opened the door for confidential, stigma-free access to psychologists and psychiatrists. Virtual therapy sessions have proven just as effective as in-person counseling, helping millions struggling with anxiety, depression, or stress.
6. Tele-ICU and Emergency Support
Critical care specialists can guide on-site teams in smaller hospitals via live video feeds, improving survival rates in emergency and ICU situations.
Benefits of Telehealth
Telehealth isn’t just about convenience. It fundamentally improves how healthcare operates — for patients, doctors, and entire systems.
Benefits for Patients
- Accessibility:
Rural residents, elderly patients, and those with mobility challenges can connect with specialists instantly. - Time Savings:
No commuting or waiting in crowded hospitals. Appointments happen at your convenience. - Affordability:
Virtual visits often cost less than in-person consultations. Plus, patients save on transportation and lost wages. - Continuity of Care:
Easy follow-ups lead to better adherence to treatment plans. - Reduced Infection Risk:
Particularly vital during pandemics or flu seasons. - Empowerment:
Patients take more control of their health through apps and remote monitoring.
Benefits for Providers
- Efficiency: Doctors can handle more appointments per day with less overhead.
- Reduced No-Shows: Patients are more likely to attend virtual visits.
- Better Work-Life Balance: Flexibility for healthcare professionals to work remotely.
- Expanded Reach: Specialists can consult patients from multiple regions.
- Data-Driven Decisions: Continuous data from remote monitoring improves diagnostics and outcomes.
Benefits for Healthcare Systems
- Cost Savings: Reduced infrastructure burden, optimized hospital space.
- Streamlined Workflows: Integrated digital records and patient portals simplify operations.
- Public Health Monitoring: Aggregated telehealth data helps in managing outbreaks or chronic disease trends.
- Environmental Impact: Reduced travel means a smaller carbon footprint.
Telehealth in Action: Real-World Scenarios
Let’s examine practical examples of how telehealth is reshaping healthcare delivery.
1. Chronic Disease Management
Patients with diabetes or hypertension can transmit daily readings from connected devices. Doctors track trends and intervene early if readings become abnormal.
In India, this model reduces hospital visits and improves compliance in long-term treatments.
2. Post-Operative Follow-Ups
Instead of returning to the hospital, patients recovering from surgery can video-consult for wound checks and medication adjustments. This reduces infection risk and saves hospital resources.
3. Mental Health Therapy
Teletherapy has broken social stigma by allowing private, secure counseling sessions. In rural India, where mental health resources are scarce, telepsychiatry is a lifesaver.
4. Rural Health Clinics
Doctors from metropolitan hospitals can virtually support rural clinics lacking specialists, guiding local nurses in real-time.
5. Home Healthcare and Elderly Monitoring
Elderly patients with mobility issues benefit immensely from remote care systems that alert caregivers when vital parameters change.
The Indian Telehealth Landscape
India represents one of the fastest-growing telehealth markets globally.
Several key factors drive this growth:
- Widespread smartphone use: Over 700 million smartphone users make mobile telehealth accessible.
- Affordable internet: Data rates in India are among the world’s lowest.
- Government support: The Ayushman Bharat Digital Mission and Telemedicine Practice Guidelines legitimize online consultations.
- Private-sector innovation: Hospitals and startups like Practo, Tata 1mg, and mfine are creating advanced digital platforms.
Still, challenges remain:
- Unequal internet penetration in rural zones.
- Lack of awareness among older populations.
- Concerns about data privacy and misuse.
Yet, the potential is immense. Telehealth can bridge India’s rural-urban healthcare divide if implemented effectively.
Challenges of Telehealth
Despite its advantages, telehealth faces several practical and ethical hurdles.
1. Lack of Physical Examination
Certain diagnoses require direct physical evaluation or lab investigations, which telehealth can’t replace entirely.
2. Digital Divide
Not everyone has access to reliable internet or smart devices — particularly in developing countries.
3. Data Security and Privacy
Online health data is sensitive. Without strong encryption and regulatory compliance, telehealth systems are vulnerable to cyberattacks.
4. Licensing and Regulation
Cross-state or cross-country consultations may face legal complications unless proper licensing frameworks exist.
5. Reimbursement Barriers
Many insurance providers still don’t reimburse telehealth at par with in-person consultations.
6. Provider Training
Doctors and staff need specialized training to conduct effective virtual consultations and handle digital platforms confidently.
How Telehealth Is Transforming Care Delivery Models
The rise of telehealth is more than just a change in communication — it’s reshaping the structure of healthcare systems.
1. From Hospital-Centric to Patient-Centric
Healthcare is shifting focus from hospital walls to where the patient is — home, workplace, or mobile device.
2. From Reactive to Preventive Care
Remote monitoring and digital analytics help predict and prevent health crises before they escalate.
3. From Episodic to Continuous Care
Instead of occasional doctor visits, patients now have continuous engagement through apps, messages, and wearable data.
4. From Fragmented to Integrated Systems
Modern hospital-management software integrates telehealth with patient records, billing, and analytics. This unified approach streamlines workflows and decision-making.
5. From Local to Global Reach
Telehealth enables cross-border healthcare. A patient in India can consult a U.S. specialist, and vice versa, within minutes.
The Role of Technology in Telehealth
Technology sits at the heart of telehealth’s success.
Key Technologies Driving the Revolution
- High-Speed Internet and 5G – Enables seamless HD video consultations and real-time data transfer.
- Artificial Intelligence (AI) – Assists doctors by analyzing large datasets, flagging risks, or suggesting diagnoses.
- Internet of Things (IoT) – Connects wearable devices and home sensors to medical dashboards.
- Cloud Computing – Provides scalable, secure infrastructure for telehealth platforms and data storage.
- Blockchain – Emerging as a method for secure, immutable medical records and patient consent management.
- AR/VR (Augmented & Virtual Reality) – Used for medical training and remote physical therapy sessions.
As these technologies mature, telehealth will become even more immersive and predictive.
The Future of Telehealth
The next phase of telehealth evolution will be defined by integration, personalization, and intelligence.
1. AI-Driven Diagnostics
Artificial intelligence will analyze medical images, lab data, and patient history in real time, helping doctors make faster and more accurate decisions.
2. Remote Surgeries and Robotics
Using advanced robotics and low-latency 5G, surgeons can perform procedures remotely under expert supervision.
3. Virtual Hospitals and “Hospital-at-Home”
More hospitals are setting up virtual wards where patients receive hospital-grade care at home, monitored by remote teams.
4. Digital Therapeutics
Software-based treatment models (for example, for diabetes or mental health) are gaining regulatory approval as legitimate therapy.
5. Global Collaboration
International partnerships between hospitals will grow, allowing expert consultations across continents.
How Hospitals and Software Systems Can Integrate Telehealth
For hospitals, adopting telehealth requires a thoughtful blend of technology, workflow, and policy.
Integration Steps
- Choose the Right Platform:
Select a secure, HIPAA-compliant (or local equivalent) platform with video, chat, and record-keeping capabilities. - Integrate with HIS/EHR Systems:
Telehealth data should automatically sync with patient medical records for unified care. - Train Staff and Doctors:
Conduct workshops on virtual etiquette, platform use, and troubleshooting. - Create Patient Onboarding Programs:
Provide easy instructions for patients to access teleconsultations and upload data. - Ensure Data Security:
Implement encryption, secure logins, and regular cybersecurity audits. - Establish Billing and Reimbursement Processes:
Integrate telehealth billing into hospital management and insurance workflows. - Collect and Analyze Metrics:
Track utilization, satisfaction, outcomes, and cost savings to refine the service.
The Business Case for Telehealth
Hospitals that invest in telehealth can expect measurable returns:
- Increased Reach: Serve more patients beyond your local geography.
- Operational Efficiency: Optimize staff schedules and outpatient flow.
- Higher Patient Retention: Offer convenience that competitors can’t match.
- Data Monetization: De-identified patient data can contribute to predictive analytics and research.
- Brand Differentiation: Telehealth readiness enhances a hospital’s reputation as tech-forward.
For SaaS companies like Trinity Holistic Solutions, integrating telehealth modules into hospital-management platforms (like Hospi) offers clients an end-to-end ecosystem — scheduling, consultation, billing, and reporting, all in one place.
Measuring Telehealth Success
Key metrics for evaluating telehealth performance include:
- Utilization rate (virtual vs. in-person visits)
- Patient satisfaction scores
- Average consultation time
- No-show percentage
- Clinical outcomes (eg, blood-pressure control, HbA1c levels)
- Readmission rates
- Cost savings per patient
- Provider satisfaction
- ROI (Revenue vs. implementation cost)
Tracking these indicators helps healthcare systems demonstrate telehealth’s tangible value.
Ethical and Security Considerations
Telehealth’s digital nature raises unique ethical and security challenges:
- Patient Consent:
Patients must be informed about how data will be stored and used. - Data Encryption:
Sensitive data should be encrypted during storage and transmission. - Anonymization for Research:
Data used for analytics should remove personal identifiers. - Cross-Border Data Compliance:
Hospitals operating internationally must follow data laws like India’s DPDP Act 2023 or the EU’s GDPR. - Accessibility for All:
Ensure inclusivity — offer support for older adults or those with limited digital literacy.
The Human Side of Telehealth
Beyond technology, telehealth’s true power lies in empathy and connection.
A compassionate doctor on a video screen can provide reassurance that no machine can replace. The ability to receive care without long travel or stigma (especially for mental health or sexual health issues) restores human dignity.
Doctors, too, find satisfaction in telehealth because it allows flexibility and a deeper connection with patients over time through continuous monitoring.
Telehealth and the Future of Public Health
On a national scale, telehealth can transform public-health strategy:
- Pandemic Preparedness: Virtual care keeps systems functional during crises.
- Disease Surveillance: Aggregated remote data helps detect community outbreaks early.
- Health Education: Tele-education programs can reach millions for awareness campaigns.
- Chronic Disease Control: Scalable digital interventions can reduce national healthcare burdens.
When telehealth integrates with national health databases, it becomes a cornerstone of digital health ecosystems.
Conclusion: A Hybrid Future of Care
Telehealth is not replacing traditional medicine — it’s elevating it.
The future of healthcare is hybrid, combining the best of in-person compassion and digital innovation.
Hospitals that embrace telehealth today are building the foundation for smart, inclusive, patient-centric care tomorrow.
For India and other developing nations, telehealth offers a once-in-a-generation opportunity to overcome infrastructure limits and bring quality healthcare to every citizen’s fingertips.
The transformation is already underway. The question is no longer if telehealth will redefine care — it’s how quickly your organization adapts to it.
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50 FAQs on Telehealth with Detailed Answers
1. What is telehealth?
Telehealth is the use of digital communication tools — such as video conferencing, mobile apps, and remote monitoring devices — to deliver healthcare services from a distance. It enables patients to consult doctors, receive diagnoses, and manage ongoing conditions without needing to visit a hospital or clinic physically.
2. How is telehealth different from telemedicine?
While often used interchangeably, telemedicine specifically refers to clinical services like diagnosis and treatment via virtual means. Telehealth, however, includes a broader scope — such as patient education, wellness coaching, monitoring, and even administrative tasks like scheduling and billing.
3. What are the main benefits of telehealth for patients?
Telehealth offers accessibility, convenience, reduced travel costs, faster appointments, and safer care (especially during pandemics). It also helps patients in rural or underserved areas consult top specialists without long-distance travel.
4. How do doctors benefit from telehealth?
Telehealth helps healthcare providers save time, reduce no-shows, see more patients, and optimize scheduling. It also enables them to monitor patients remotely, improving treatment outcomes and satisfaction levels.
5. What technologies power telehealth?
Telehealth relies on video-conferencing platforms, secure patient portals, mobile applications, wearables, IoT-enabled health sensors, cloud storage, artificial intelligence (AI), and sometimes blockchain for secure data management.
6. Can telehealth completely replace in-person doctor visits?
No. Telehealth is a complementary service. It’s effective for follow-ups, routine checkups, chronic disease management, and mental health care — but in-person visits remain necessary for surgeries, imaging, and physical examinations.
7. How does remote patient monitoring (RPM) work?
RPM involves using connected devices like glucometers, ECG monitors, or blood pressure cuffs to collect patient data. The information is automatically shared with healthcare providers for continuous monitoring, early detection of abnormalities, and timely intervention.
8. Is telehealth safe and secure?
Yes, when implemented correctly. Reliable telehealth platforms use end-to-end encryption, secure servers, and comply with data-protection laws such as HIPAA (in the U.S.) or the Digital Personal Data Protection Act (DPDP) in India to ensure patient privacy.
9. How has telehealth evolved after COVID-19?
COVID-19 acted as a catalyst, forcing widespread adoption of telehealth worldwide. Governments relaxed regulations, insurance companies began covering online consultations, and both patients and providers discovered its long-term benefits.
10. What are the types of telehealth services available?
- Live video consultations
- Remote patient monitoring (RPM)
- Store-and-forward (asynchronous) communication
- Mobile health (mHealth) apps
- Tele-ICU support and emergency care
- Virtual therapy or telepsychiatry
11. What are the limitations of telehealth?
Telehealth cannot replace physical exams, emergency surgeries, or lab-based diagnostics. It also faces challenges like poor connectivity, lack of digital literacy, data privacy risks, and inconsistent insurance coverage.
12. How does telehealth benefit rural patients?
For rural populations, telehealth removes geographic barriers by connecting patients with urban specialists. It reduces travel costs, eliminates long waiting times, and provides access to better-quality healthcare.
13. What is the role of telehealth in chronic disease management?
Telehealth enables continuous monitoring of chronic conditions like diabetes, hypertension, or heart disease. Regular digital check-ins and remote tracking improve compliance and reduce hospitalization rates.
14. Is telehealth affordable?
Yes, telehealth often costs less than traditional visits. Many online consultations are priced lower, and patients save on transport, accommodation, and time off work.
15. Does telehealth improve patient outcomes?
Studies show telehealth improves outcomes through early intervention, medication adherence, lifestyle monitoring, and reduced readmission rates — particularly in chronic disease management.
16. Can elderly patients use telehealth easily?
Yes, but with assistance. Simple user interfaces, voice-based navigation, and family support can help elderly patients benefit from remote consultations and health monitoring.
17. How do healthcare systems integrate telehealth with hospital software?
Hospitals integrate telehealth by linking virtual visits with Hospital Information Systems (HIS) or Electronic Health Records (EHR). Platforms like Hospi can embed teleconsultation modules directly within patient management workflows.
18. What are the privacy concerns in telehealth?
The main concerns include unauthorized data access, hacking, and third-party misuse of medical information. Hospitals should use secure platforms, encrypted communication, and strong consent policies to mitigate these risks.
19. How does telehealth support mental health services?
Telehealth offers confidential, stigma-free access to psychologists and psychiatrists through virtual therapy sessions. It’s proven to be highly effective for depression, anxiety, and behavioral therapy.
20. Is telehealth covered by insurance in India?
Some insurers in India now cover teleconsultations and online prescriptions under their plans. However, coverage varies between providers and policies.
21. What is store-and-forward telehealth?
In this model, patients or providers send health data (like photos or reports) to specialists who review and respond later. It’s efficient for dermatology, radiology, and pathology cases.
22. How is telehealth transforming hospitals?
Hospitals can extend their reach beyond geographical limits, reduce outpatient load, streamline operations, and generate new revenue streams through virtual care modules integrated into their systems.
23. How can telehealth improve hospital efficiency?
Telehealth reduces patient waiting times, minimizes no-shows, improves doctor scheduling, and automates follow-up processes — all contributing to better operational efficiency.
24. What is a virtual hospital?
A virtual hospital is a digitally managed healthcare system where patients receive care from home. Doctors, nurses, and specialists monitor them remotely using connected devices and teleconsultation tools.
25. Can telehealth be used in emergencies?
Yes. In emergencies, telehealth provides first-level triage, connects rural healthcare providers with emergency specialists, and guides initial treatment before the patient reaches a hospital.
26. How do AI and machine learning enhance telehealth?
AI algorithms can analyze patient data, predict risks, assist in diagnosis, and personalize care plans. They also help in early detection of diseases by monitoring vital trends.
27. What are the main challenges of telehealth adoption in India?
- Uneven internet access in rural areas
- Low digital literacy
- Data security concerns
- Limited insurance coverage
- Regulatory complexity
28. Can telehealth reduce hospital readmissions?
Yes. By continuously monitoring discharged patients, telehealth allows early detection of complications, reducing the likelihood of readmission.
29. What kind of equipment do patients need for telehealth?
- Smartphone or computer with a camera
- Internet connection
- Telehealth app or web platform
- Optional: wearable monitoring devices like BP cuffs or glucose sensors
30. How does telehealth help in preventive healthcare?
Telehealth encourages regular check-ins, lifestyle counseling, and health education — helping detect diseases early and promoting preventive health behavior.
31. How does telehealth support remote rural clinics?
Rural clinics use telehealth to consult urban specialists in real time, improving diagnosis quality and reducing patient transfers to city hospitals.
32. Are prescriptions issued through telehealth valid?
Yes. In India, doctors can issue e-prescriptions through authorized telehealth platforms following the Telemedicine Practice Guidelines (2020).
33. How is data stored in telehealth systems?
Data is securely stored on encrypted cloud servers, often within the country to comply with data localization laws. Access is restricted to authorized healthcare professionals only.
34. Can telehealth be used for pediatric care?
Yes. Parents can consult pediatricians for non-emergency issues like rashes, fever, or nutrition. It’s particularly helpful for follow-ups or when children are too young to travel.
35. What is the role of mobile health apps in telehealth?
Mobile health apps allow patients to schedule appointments, store prescriptions, monitor symptoms, track vitals, and receive alerts — making healthcare more interactive and accessible.
36. How is telehealth helping reduce healthcare costs overall?
By minimizing hospital visits, reducing infrastructure dependency, lowering readmissions, and cutting administrative costs, telehealth significantly reduces the overall financial burden on both patients and providers.
37. Can telehealth assist in post-surgical recovery?
Absolutely. Doctors can remotely review healing progress, manage pain, and adjust medications without requiring patients to revisit the hospital, reducing risk and cost.
38. How are hospitals training staff for telehealth?
Hospitals conduct workshops and digital literacy programs for staff and doctors to ensure smooth adoption. Training focuses on virtual communication, data security, and patient interaction etiquette.
39. What is a hybrid care model?
A hybrid model combines traditional in-person visits with telehealth services. For example, patients may have initial in-person diagnosis followed by virtual follow-ups and remote monitoring.
40. How can telehealth enhance national healthcare programs?
Telehealth can integrate with national health databases, improving disease surveillance, vaccination campaigns, chronic disease tracking, and rural outreach — supporting digital health missions.
41. What are the environmental benefits of telehealth?
Reduced patient travel decreases fuel usage and carbon emissions. Digital documentation also minimizes paper waste, making healthcare more sustainable.
42. How can hospitals measure telehealth success?
By tracking metrics like patient satisfaction, consultation frequency, readmission rates, cost savings, and reduction in waiting times. Analytics dashboards in hospital systems like Hospi help visualize these results.
43. Can telehealth be integrated into hospital SaaS systems like Hospi?
Yes. SaaS-based systems like Hospi can seamlessly embed teleconsultation modules, video integration, patient portals, billing APIs, and monitoring dashboards for unified telehealth management.
44. What is the future of telehealth in India?
India’s telehealth market is projected to grow exponentially due to strong smartphone penetration, supportive government policies, and increased digital trust among patients. It will likely become a core healthcare delivery channel.
45. How does telehealth ensure accessibility for people with disabilities?
Telehealth platforms can incorporate voice commands, screen readers, subtitles, and simplified interfaces — improving accessibility for users with hearing, vision, or mobility impairments.
46. What is a teleconsultation platform?
A teleconsultation platform is a secure software or mobile app that allows real-time video or audio communication between patients and healthcare professionals, integrated with e-prescriptions and billing.
47. How do hospitals handle telehealth billing?
Hospitals use integrated billing systems that assign unique service codes for teleconsultations, making reimbursement processing and reporting seamless within hospital management software.
48. Can telehealth improve medical record-keeping?
Yes. Digital consultations automatically generate electronic records, reducing paperwork errors, ensuring accessibility, and maintaining complete treatment histories across multiple doctors.
49. What is the role of 5G in telehealth?
5G networks enable faster, more reliable video connections and support advanced applications like real-time remote surgery, high-resolution imaging, and continuous device communication without latency.
50. Will telehealth continue to grow after the pandemic?
Absolutely. Telehealth has evolved from an emergency alternative to a mainstream healthcare solution. With growing infrastructure, insurance coverage, and public acceptance, it will continue expanding as a key part of global healthcare systems.
